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Terms of Service

Effective: July 9, 2026
Version: 1.1

1. Introductory provisions

These Terms of Service govern the relationship between the provider of the Matheo Academy service and the user who uses the service.

Provider:

Matheo Academy s.r.o.
Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic
Company ID: 29537126
Registered file: C 151267, Regional Court in Brno
E-mail: hello@matheo.academy

(hereinafter the “Provider” or “we”)

The User means a natural person (parent, child, teacher) or a legal entity (school, organisation) who establishes an account with the Provider or purchases a subscription (hereinafter also “you” or “User”).

2. Subject of the service

Matheo Academy is a platform of educational web applications intended for primary-school children and their teachers and parents. The specific apps available on the platform and their content are described on the website matheo.academy and related domains.

3. Conclusion of the contract

The contract between the Provider and the User is concluded:

  • For consumers: by submitting an order for a subscription and confirming it by the Provider (usually by e-mail)
  • For schools and organisations: by signing a subscription agreement or accepting an offer by e-mail

Before submitting an order, the User has the option to review and modify the entered data. The Provider considers the data entered in the order to be correct.

4. User account

A user account is required to use the service. The User:

  • Provides true and current data
  • Protects their login credentials and does not allow them to be used by a third party
  • Is responsible for all activity under their account

An account for a child under 15 is established exclusively by a legal guardian or a school.

5. Subscription and payments

The service is provided for a fee in the form of a subscription. The current price list is available on the website of each app.

Subscription duration: according to the chosen plan (monthly, yearly, or school subscription).

Payment terms:

  • Payment is made in advance by bank transfer based on an issued proforma invoice; if card payment is available, it is made via the Stripe secure payment gateway
  • After receiving the payment, the Provider issues a tax invoice
  • The subscription may renew automatically if the chosen plan allows it and the User agreed to it when concluding the contract. The User is informed in advance of the upcoming renewal and may cancel it at any time in their account.

Price changes: The Provider may change prices for future periods. The User is informed of the change at least 30 days in advance. The change does not affect any period already paid for.

6. Withdrawal from the contract (for consumers)

If you are a consumer (a natural person not acting in the course of their business activity), you have the right under § 1829 of the Czech Civil Code to withdraw from the contract without giving any reason within 14 days of its conclusion.

How to withdraw:

  • By using the withdrawal button available in your account (we provide it in accordance with § 1830a of the Civil Code), or
  • By e-mail to hello@matheo.academy stating that you are withdrawing from the contract

After withdrawal, we will return the payments received without undue delay, no later than 14 days after receiving the withdrawal, in the same manner you used to make the payment, unless we expressly agree otherwise.

Important exception: If you expressly request immediate access to digital content at the conclusion of the contract (i.e. activation of the subscription before the 14-day period expires) and at the same time confirm that you lose your right to withdraw as a result, your right to withdraw after content is delivered lapses under § 1837 letter l) of the Civil Code.

7. Complaints

If the service does not work as it should, let us know at hello@matheo.academy. We handle complaints without undue delay, no later than 30 days after they are submitted.

In the event of a proven defect in the service, you have the right to free removal of the defect, or alternatively a reasonable discount or withdrawal from the contract under the Civil Code.

8. Rights and obligations of the User

The User undertakes to:

  • Use the service in accordance with these Terms and generally binding legal regulations
  • Not attempt to bypass security or interfere with the operation of the service
  • Not allow access to their account to persons other than those to whom the account relates (e.g. family members in the case of a family subscription, or pupils in the case of a school subscription)
  • Not use the service in a way that could harm the Provider or other users

In the event of serious or repeated violations, the Provider may suspend or cancel the account, even without entitlement to a refund of the paid subscription.

9. Intellectual property

All content of the platform (exercises, texts, graphics, software, didactic processing) is protected by copyright and other regulations. The User obtains a non-exclusive, non-transferable right to use the content exclusively for their own educational purposes for the duration of the subscription.

Without the express written consent of the Provider, it is not permitted to copy, distribute, sell, modify or publicly share the content.

10. Personal data protection

The processing of personal data is governed by the separate Privacy Policy.

11. Termination

The User may cancel the subscription at any time in their account. The subscription ends at the end of the current paid period, unless agreed otherwise.

The Provider may terminate the service for reasons stated in these Terms (in particular if the User violates their obligations). When discontinuing the entire service, the Provider informs Users at least 60 days in advance and refunds the pro-rata amount for the unused subscription.

12. Limitation of liability

We provide the service with professional care, but we cannot guarantee its uninterrupted availability. Operation may be interrupted due to maintenance, technical problems, or circumstances beyond our control.

The Provider is not responsible for:

  • Damages arising from interventions by third parties, outages on the User’s side, or force majeure
  • Subjective expectations regarding educational progress. The service provides exercises, not comprehensive instruction.

If the Provider is responsible for damages, this liability is limited to the amount of the subscription paid by the User in the last 12 months.

13. Out-of-court dispute resolution

A consumer has the right to out-of-court resolution of a consumer dispute. The competent authority is:

Czech Trade Inspection (Česká obchodní inspekce)
Central Inspectorate, ADR Department
Štěpánská 567/15, 120 00 Prague 2
adr.coi.cz

For online disputes, the European Commission platform may also be used: ec.europa.eu/consumers/odr.

14. Changes to the Terms

We may change these Terms. We inform Users of substantial changes by e-mail at least 30 days in advance. If you do not agree with the changes, you have the right to cancel the subscription with a refund of the pro-rata amount for the unused period.

15. Final provisions

Relationships not regulated by these Terms are governed by the Czech Civil Code (Act No. 89/2012 Coll.) and related regulations of the Czech Republic.

If any provision of these Terms proves to be invalid or unenforceable, the other provisions remain in force.